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3 Essential NEMT Software Features for EMS Organizations

By November 01, 2021

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On top of attending to medical emergencies, many EMS organizations also provide what’s known as non-emergency medical transport (NEMT). This type of service entails transporting patients from one healthcare facility to another or from the patient’s home to a medical appointment. Often, NEMT assignments require EMS organizations to send ambulance transport and skilled personnel who are capable of providing basic or advanced life support to a patient while in transit, among other related services.

While NEMT calls are seemingly more flexible in nature compared to cases that require emergency response, this doesn’t mean that NEMT assignments are done without any sense of urgency or attention to detail. These two types of services may have their differences, but they still deal with people who are in need of medical attention of a healthcare professional.

An  NEMT software, like the one created  by Michigan-based software developer Traumasoft, is essential to managing, scheduling, and completing the non-emergency calls that are directed to your EMS organization. Juggling emergency calls and more flexible NEMT assignments can be a big challenge for any EMS provider. After all, this task will require you to ascertain if you have enough staff to attend to your current calls and to organize routes and schedules in real-time. Working with an EMS software that’s not designed to accommodate NEMT assignments may prevent your organization from efficiently providing these two very important services to your customers and partner facilities at the same time.

What does an NEMT software bring to the table? Here are some of the reasons why this solution plays a central role in an EMS organization:

It Has a Simple Interface with Plenty of Flexible Functionalities

Managing all your cases and teams and making sure that you can meet the changing demands out in the field can be an impossible task if you’re faced with an equally complicated tracking system. If you have to do multiple checks and calculations before you can determine which team to send to which case, then you’re losing a lot of time and income as well. This is a serious issue even if your organization is handling mostly NEMT assignments.

To simplify your management tasks, it’s worth investing in an NEMT solution with an interface that offers drag-and-drop or point-and-click scheduling options. The interface should present you with all the essential details you need to stay on top of your dispatches, all while giving you the option to know more about a particular case at the click of a button. Such a setup allows you to see the big picture without being impeded by any noise.

It Offers Comprehensive Reporting Features and Capabilities

Just like in EMS, reporting is also an integral part of completing NEMT assignments. At the end of the day, you should be able to collect the right information in the format you need it in order to invoice your customers and other organizations. Managing reports manually can be impractical as it takes a lot of manpower and time. As such, your software’s reporting capabilities can spell the difference between receiving or losing reimbursements.

An NEMT with built-in and simplified reporting capabilities is key to accomplishing your organization’s reports accurately, on time, and in the right format. With this feature, you won’t have to pay for another skilled personnel to take care of your EMS organization’s reports for you.

It’s Capable of Automated and Real-Time Routing and Scheduling

Handling EMS and NEMT cases side-by-side can be quite taxing without the aid of a solution that’s capable of automating and tracking route and scheduling changes in real-time. With the right software, however, you’ll have every opportunity to improve the efficiency of how your EMS organization manages its EMS and NEMT cases. Whenever possible, the solution can help you find logical routes and schedules that reduce the distance between pickups and the occurrence of “no-ride” miles, or rides not loaded with patients.

On top of it all, having real-time monitoring features right at your fingertips allow you to see exactly where your teams are and what they’re doing. This can assist you in making quick and accurate adjustments in case there is a sudden increase in demand or if a good number of NEMT teams are on standby.


A flexible NEMT software that offers enhanced visibility and real-time scheduling features can help your EMS organization become much better at what it does. The capability to schedule NEMT assignments and track every dispatch will help you reduce inefficiencies, thereby increasing your cost savings. It will also empower your organization to take a more active role in providing timely emergency and non-emergency care, an element that can set your team apart from the other organizations which are incapable of scaling their operations in these demanding times.

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